Subscriptions

Monthly and annual subscriptions renew automatically for the selected billing period until canceled. You may cancel an eligible subscription through the Stripe billing portal. Cancellation normally takes effect at the end of the current paid period, and unused subscription allowances do not roll over to a later period.

One-time packs

One-time packs are charged once and do not renew. Credits are added only after Stripe confirms payment. The checkout and billing record show any applicable expiry; if no expiry is shown, no product expiry is currently configured. Consumed units cannot be restored merely because a diagnostic result is unfavorable or partial.

Refund requests

Except where required by law, completed subscription periods and used credits are non-refundable. Contact Fintrate promptly about a duplicate charge, an incorrect amount or a payment that did not produce the purchased entitlement. Any approved refund is returned through the original payment method and recorded against the billing order.

Consumer rights and disputes

Nothing in this policy limits cancellation or refund rights that cannot lawfully be excluded. Taxes, exchange rates and bank charges may be outside Fintrate’s control. Before opening a payment dispute, use the Deliverlens contact page with the order reference so the billing record can be investigated without sending card details.