Deliverlens help centre

Find the signal.
Fix the right thing.

Concise troubleshooting for authentication, DNS, reputation and inbox placement—grounded in the evidence you can actually verify.

Published guidance

Troubleshoot by question.

29 guides found.

2 guides

Getting Started

First-run setup, report basics, and where to begin.

5 guides

Authentication

SPF, DKIM, DMARC, BIMI setup and alignment.

Fix DKIM Selector Errors ↗

Resolve missing selectors, wrong public keys, and provider-side signing mismatches that cause `dkim=fail` or `dkim=none`.

1 min read

Why BIMI Is Not Showing ↗

BIMI depends on stronger prerequisites than a single DNS record. Use this checklist when logos do not appear in inboxes.

1 min read

3 guides

DNS & Infrastructure

Records, routing, MX, and delivery plumbing.

2 guides

Account & API

API keys, account access, and basic customer setup.

Manage API Keys Safely ↗

Create, rotate, and revoke customer API keys without breaking existing automations or exposing the plaintext token twice.

2 min read

2 guides

TLS & Transport Security

MTA-STS, TLS-RPT, DANE, and secure transport.

Set Up MTA-STS and TLS-RPT ↗

Add transport-policy and reporting records so you can enforce TLS expectations and observe failures in the wild.

1 min read

3 guides

Reputation & Blacklists

IP/domain reputation, blocklists, warming.

Blacklist Removal Basics ↗

A blocklist alert is a symptom, not the whole problem. Use this sequence to confirm the listing, fix the cause, and request removal.

1 min read

3 guides

Spam & Content Quality

Content, SpamAssassin, wording, formatting.

4 guides

Email Headers & Structure

Headers, MIME structure, message layout.

Fix ARC Header and Validation Warnings ↗

ARC warnings matter most when mail passes through forwarders or mailing lists. Use this guide to decide whether the chain is optional, incomplete, or actively broken.

1 min read

2 guides

Link counts, redirects, safety, external assets.

3 guides

Deliverability Monitoring & Tools

Ongoing monitoring, alerts, and diagnostics.

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